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Returns & Refunds

1. All products will not be returned if they are sold, to make the quality ensured due to their particularity;


2. Please do not open the original packaging, and keep the label clean without tearing in case of some specific reasons, such as mis-order, mis-delivery, etc., and contact us within 3 working days after receiving the goods to apply for a return;


3. If you find any problems on quality after receiving the goods, please contact us at the first time (within 10 days the goods received), and please keep the original packaging not damaged. Return and replacement will be allowed after our confirmation. The goods will be regarded as qualified ones beyond 10 days after receiving;


4. Please pay attention to the packaging requirements when returning as most chemical reagents are dangerous goods;


5.Return and replacement will be only allowed within 3 months after the goods sold.


Return and replacement are not allowed in the following cases:

1. Scheduled futures products and customized products;


2. Goods have been heavily polluted, damaged, and unpacked;


3. The packaging label and the bottle have been replaced with the label or bottle of other goods;


4.Damaged goods due to improper storage or being damaged during the returning transportation;


WARNING: The products are for scientific research only. If the products are wrongly and illegally used for human or other purposes, the purchaser should undertake all the related legal consequences, and Zheyan Biotech will be exempted from any compensation or claim.


Zheyan Biotech reserve all the rights for the final explanation.




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